Your appointment time is reserved specifically for you, therefore please try to give a minimum of 48 hours notice should you wish to cancel or reschedule your appointment. Missed or re-arranged appointments with less than 48 hours’ notice will be charged at full treatment price. This is to cover the cost of booking out the room and the practitioner.
Cancellation of an appointment must be made by calling the salon and speaking with a member of our reception team. Cancellation by text message is not available via our phone system. When you are calling outside of our opening hours you may leave a message on our answer phone and/or send an email to firstname.lastname@example.org. We will confirm receipt of your cancellation request as soon as we receive at the salon, please note emails are only checked periodically throughout the day, if you are wishing to cancel or reschedule a same day appointment then you should continue to contact the salon until you are able to speak with a member of our reception team.
To cancel an appointment please call the salon directly on 0115 974 4321.
Thank you for your understanding.